Paid plans terms & conditions
These terms and conditions for paid plans ("Paid Terms") govern the Customer's purchase and use of OneMore Secure's paid Supplier+ and Premium subscription plans for its software-as-a-service supply chain security solution (the "Service").
The Paid Terms apply whenever the Customer purchases, renews, upgrades, or otherwise uses a paid plan, whether via an order form, online purchase process, agreements, or other ordering documents accepted by both parties ("Order Form"). By agreeing to these Paid Terms, the signatory confirms they have authority to bind the Customer entity.
OneMore Secure AB, registration number 559389-1764, VAT number SE559389176401, is headquartered in Stockholm, Sweden ("OneMore Secure", "OMS", "we", "us", or "our"). Contact: info@onemoresecure.com
Last updated: 19 March 2026
Version: 2.1
1. Definitions and order of precedence
In these Paid Terms:
"Plan" refers to the paid subscription tier purchased by the Customer, either Supplier+ or Premium.
"Plan Details" means the commercial and service specifics for the purchased Plan, including name, subscription term, fees, billing cycle, limits, support level, and any special terms stated in the Order Form, pricing page, or documentation.
"Authorised User" is any employee, contractor, or individual authorised by the Customer to use the Service on their behalf.
"Client Data" covers data, content, configurations, customer information, responses, files, and other materials submitted to or stored within the Service by or for the Customer.
"Documentation" includes usage instructions, help materials, product descriptions, support details, and other materials provided by OMS for the Service.
"DPA" refers to OMS's data processing agreement, where applicable.
"Aggregated Anonymous Data" means data derived from use of the Service that has been aggregated and irreversibly anonymised so that it cannot identify the Customer, any Authorised User, or any individual.
In case of any conflict, the following order of precedence applies: (1) a signed Order Form or negotiated addendum; (2) the DPA; (3) these Paid Terms; and (4) the Documentation or in-product plan description.
2. The service and licence
Subject to these Paid Terms and payment of fees, OMS grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right, during the subscription term, to access and use the purchased Plan for internal business purposes.
The features, usage limits, support level, and other characteristics of Supplier+ and Premium are as detailed in the applicable Plan Details. OMS may improve, update, or modify the Service from time to time.
OMS may make changes to improve the Service, maintain security, comply with laws, or respond to technological changes. If such changes materially reduce core functionality during an active subscription, OMS will make reasonable efforts to provide advance notice. Customer's remedies are limited to those expressly set out in these Paid Terms, the Order Form, or mandatory law.
3. Support, onboarding, and availability
The support level included in the Customer's subscription is as stated in the Plan Details.
Unless explicitly included in the Order Form or Plan Details, the subscription does not cover implementation services, customised onboarding, training sessions, managed services, or service level credits.
OMS strives to maintain a reliable and secure service environment. Any specific uptime commitments, response targets, or service levels apply only if explicitly stated in the Order Form or Plan Details.
4. Account responsibility and acceptable use
The Customer is responsible for:
designating and managing Authorised Users and their access rights;
keeping usernames, passwords, and other credentials confidential;
ensuring all use of the Service complies with applicable laws and these Paid Terms;
and being liable for the actions or omissions of its Authorised Users as if they were its own.
The Customer must ensure Authorised Users are properly informed and trained to use the Service responsibly.
The Customer must not, nor allow any third party to:
disrupt or interfere with the Service or related systems;
attempt unauthorised access to the Service or restricted areas;
reverse engineer, decompile, disassemble, copy, or create derivative works of the Service, except where prohibited by law;
use the Service to transmit unlawful, infringing, defamatory, malicious, or misleading content;
use the Service in violation of export controls, sanctions, anti-bribery laws, or other legal requirements;
use the Service to develop, benchmark, or train a competing product except as permitted by law.
5. Client data, security and privacy
5.1 Client data and pooled intelligence
The Customer retains all rights to its Client Data.
The Customer grants OMS a non-exclusive right to host, process, analyse, transmit, and otherwise use Client Data as necessary to provide the Service, including generating customer-specific insights, reports, dashboards, scores, benchmarks, and other outputs.
OMS may also generate, use, and disclose aggregated, statistical, and irreversibly de-identified data derived from Client Data, including combined data from other customers and sources, for benchmarking, pooled intelligence, security insights, risk modelling, analytics, research, reporting, and Service improvement, provided it does not identify the Customer or any individual.
OMS will not sell Client Data in identifiable form, use it for third-party advertising, or disclose it in identifiable form to others except as necessary to provide the Service, as instructed by the Customer, or as required by law.
OneMore Secure will not identify the Customer, its suppliers, or Customer-specific risk details in any cross-customer benchmarks, pooled intelligence outputs, or industry reports without prior written consent.
5.2 Security
OMS maintains appropriate technical and organisational measures to protect Client Data against unauthorised access, loss, destruction, alteration, or disclosure, considering the nature of the Service and associated risks. All data is encrypted in transit and at rest. See our security measures for details.
5.3 Privacy
OMS processes personal data limited to "business card information" such as name and business email address, and protects such data in compliance with GDPR.
Where processing personal data on your behalf, we do so under our Data Processing Agreement (DPA) and Privacy Notice. The DPA is incorporated by reference where applicable.
6. Fees, billing, taxes and renewals
The Customer shall pay the fees specified in the applicable Order Form or Plan Details.
All fees are exclusive of VAT and other similar taxes, duties, and levies, which the Customer shall pay where applicable, except for taxes based on OMS's net income.
If payment is overdue, OMS may suspend access to the Service upon reasonable notice until payment is made. OMS may also charge statutory interest and reasonable collection costs as permitted by law.
OMS may adjust fees for renewal periods by providing reasonable prior notice before the renewal date.
7. Intellectual property
OMS and its licensors retain all rights, titles, and interests in the Service, Documentation, underlying software, designs, workflows, know-how, and all related intellectual property.
Except for the limited access granted herein, no rights are granted to the Customer by implication or otherwise.
If the Customer provides feedback, suggestions, or ideas regarding the Service, OMS may use them without restriction or obligation, provided the Customer is not publicly identified as the source without consent.
8. Confidentiality
Each party shall protect the other's Confidential Information with at least reasonable care, no less than that applied to its own similar confidential information.
Confidential Information may only be used to exercise rights or perform obligations under these Paid Terms.
Confidential Information does not include information that the receiving party can prove: (a) is or becomes public without breach; (b) was lawfully known without restriction prior to disclosure; (c) is lawfully received from a third party without restriction; or (d) is independently developed without using the disclosing party's Confidential Information.
Disclosure is permitted when required by law or competent authority, provided prior notice is given where legally possible.
9. Warranties and disclaimers
OMS warrants that the Service will substantially perform in accordance with the Documentation when used properly under these Paid Terms.
The Customer's sole remedy and OMS's only obligation for breach of this warranty is, at OMS's discretion, to use reasonable efforts to correct the issue or to terminate the affected subscription.
Except as stated, the Service is provided "as is" and "as available", with all other warranties disclaimed, including implied warranties of merchantability, fitness for purpose, title, and non-infringement.
The Customer is responsible for assessing whether the Service suits their needs and for decisions based on outputs or reports generated.
10. Liability
To the fullest extent permitted by law, neither party shall be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, goodwill, business opportunity, anticipated savings, or data arising from these Paid Terms.
OMS's total liability under these Paid Terms shall not exceed the fees paid by the Customer for the Service in the twelve months prior to the event giving rise to the claim.
These limitations do not apply to liability resulting from wilful misconduct, gross negligence, confidentiality breaches, intellectual property infringement, or liability which cannot be limited by law.
11. Suspension, termination and deletion
OMS may immediately suspend access if it reasonably believes there is a security threat, abuse, unlawful use, to protect the Service or others, or if undisputed fees remain unpaid after notice.
Either party may terminate for material breach if not remedied within 30 days of written notice. Immediate termination is possible if the other party becomes insolvent or enters liquidation as permitted by law.
The Customer may choose not to renew a subscription as per Clause 6. Termination for convenience during a committed term does not entitle a refund of prepaid fees unless stated otherwise.
Upon termination or expiry, Customer's right to use the Service ends. Subject to law and OMS's backup policies, Client Data will be deleted or irreversibly anonymised within 60 days unless otherwise agreed.
Clauses intended to survive termination, including Clauses 5 to 12 and 14, remain in effect.
12. Publicity
Unless the Customer opts out in writing, OMS may identify the Customer by name and logo as a customer in materials, presentations, and customer lists. No case studies, testimonials, or press releases naming the Customer will be published without prior written approval.
13. General
Neither party may assign these Paid Terms without prior written consent, except OMS may assign to an affiliate or in connection with mergers, acquisitions, reorganisations, or asset sales.
Neither party is liable for delays or failures caused by circumstances beyond reasonable control, provided reasonable efforts are made to mitigate effects.
Notices under these Paid Terms shall be sent by email or other agreed written means and are deemed received when sent unless delivery failure is reported.
If any provision is unenforceable, the remainder remains in effect.
These Paid Terms, together with the Order Form, Plan Details, and any DPA, form the entire agreement regarding the paid Service and supersede prior discussions.
14. Governing law and disputes
These Paid Terms are governed by Swedish law, excluding conflict of laws principles.
Any disputes shall be finally resolved by Swedish courts, with Stockholm District Court as first instance.
15. Plan schedules
Supplier+ and Premium plans may differ in support levels, features, implementation options, user limits, usage thresholds, commercial terms, and optional commitments, as detailed in Plan Details or Order Form.
